Refund policy

Free Worldwide Shipping

AUREX JEWELRY offers complimentary shipping on all orders worldwide — no minimum purchase required.

Delivery Timeframe All orders are shipped via express courier. International delivery typically takes 20–30 business days from the date of dispatch, depending on your location and local customs processing.

Duties & Taxes All import duties and taxes are covered by AUREX JEWELRY. You pay only the price shown at checkout — no surprise charges upon delivery.

Order Processing Orders are processed within 1–3 business days. You will receive a tracking number by email once your order has shipped.

For any shipping inquiries, please contact us at aurexjewelry@outlook.com.

 

Lifetime Warranty

Every AUREX JEWELRY piece is backed by our Lifetime Warranty. We stand behind the craftsmanship of our jewelry and will repair or replace any item that develops a manufacturing defect — at no cost to you.

The warranty covers structural defects in materials and workmanship. It does not cover damage resulting from accidents, misuse, or normal wear and tear.

To make a warranty claim, please contact us at aurexjewelry@outlook.com with your order number and a description of the issue.